Lending Library

This free member benefit provides the perfect opportunity to educate and train you staff in a number of different areas of hospitality. It is also an excellent opportunity to conduct research in a certain area of interest, or answer questions you may have regarding a particular subject.

NYSH&TA's Lending Library offers materials on a variety of topics in both video and hardcopy formats, as well as numerous materials in our vertical files.

Download Library Brochure
Download Product Request Form



- Adobe Acrobat Reader is required - Click To Download




Financial Management

0798-1FM Impact of Room Tax Increases on the Lodging Industry B
0998-2FM Visa & Travel Entertainment Services B
263ST Hospitality Industry Financial Accounting B
463ST Hospitality Industry Managerial Accounting B
659 Uniform System of Accounts for the Lodging Industry B

back to top...




Food & Beverage
07981FB Tax Video: Reporting Tip Income V
07982FB Reporting Time Income V
345T The Art & Science of Culinary Preparation B
448SC Managing Bar and Beverage Operations?? B
465T Planning and Control for Food & Beverage Operations B
514E World Trainer: Warewashing V
514F World Trainer: Busperson V
541 Room Service V
542 Better Banquets: Basic Service Skills V
545 Food and Beverage Suggestive Selling V
570A Food Safety - Essentials V
570B Food Safety - Receiving and Storage V
570C Food Safety - Food Production V
570D Food Safety - Service V
570E Fast Track Warewashing V V
602CST Case Studies in Food Service Management B
64113 Inn Sights - Six Steps for Food Safety - Spanish V
CW003 Check Please! Performance Training for Restaurant Servers C

back to top...




Front Office
333T Managing Front Office Operations B
522B Sales, A Winning Formula V/G
522C Full Service Operations at Your Service V
522D Economy Operations: At Your Service Plus V
533C1VT Suggestive Selling V
533D1VT From Check-In to Check-Out G
550A 10 Minute Trainer: Front Office V
64132 Inn Sights - Howard's Hints: Upselling at the Front Desk V
64178 Inn Sights - Making the Transition:
Line Level to Supervision 		V
959.1 Hospitality Skills Training: Guestroom Attendant B
959.14 Hospitality Skills Training: Room Service Attendant B
959.5 Hospitality Skills Training: Reservationist B
959.6 Hospitality Skills Training: PBX Operator B
959.7 Hospitality Skills Training: Bell Attendant B
CW002 Up Front Performance Training for Front Desk Employees C
Front Office Upselling & Suggestive Selling V/G

back to top...




General Management
0699-1GM 1001 Ways to Reward Employees B
0798-1GM Crisis Communications Management V
0798-2GM Development Management & Marketing of Hotels B
0798-3GM Managing an Evolving Issue:
Guests' Smoking Preferences 		V
101T E.I.'s The Lodging & Food Service Industry B
251ST Supervision in the Hospitality Industry B
313SC Contemporary Club Management B
321SC Tourism and the Hospitality Industry B
390T Understanding Hospitality Law B
424SC Resort Development and Management B
428T International Hotels Development & Management B
468ST Managing Computers in the Hospitality Industry B
505C Delegation V
524B Building High Energy Teams V
524E Visionary Leadership  
557B Supervisory Skill Builders: Motivation & Team Building V
557C Supervisory Skill Builders:
Improving Employee Performance		 V
557D Supervisory Skill Builders: Handling Problems & Conflicts V
557E Supervisory Skill Builders:
Conducting Orientation & Training		 V
557F Supervisory Skill Builders: Improving Communications V
557H Supervisory Skill Builders: Staffing & Scheduling V
557I Supervisory Skill Builders: You as a Supervisor V
577A Supervisory Skill Builders:
Time Management with Leader's Guide		 V/B
577G Supervisory Skill Builders:
Leadership with Guide & Leader's Guide 		V/B
601CST Case Studies in Hospitality Management B
603CST Case Studies in Club Management B
604CST Case Studies in Condominium/
Vacation Ownership Management		 B
615T American Lodging Excellence: The Key to Best Practices
in the Lodging Industry		 B
64104 Inn Sights - Howard's Hints: Gaming & Your Property V
64136 Inn Sights - Emergency Planning V
669T Untangling the Web B
880 Ethics in Hospitality Management B

back to top...




Guest Service
512AVH E.I.'s Videos' Delivering Quality Guest Service V
512B1VT Managing Quality Guest Service V
513 Telephone Skills: Basics and Beyond V
517BVHT Spirit of Hospitality Part 1: Full Service Properties V
517CVHT Spirit of Hospitality Part 2: All Properties V
517T Spirit of Hospitality B
550D 10 Minute Trainer: Guest Service V
559B ADA: Communication Service Skills V/G
590 Hosting International Guests V
64128 Inn Sights - Introduction to Telephone Skills - English V
64129 Inn Sights - Introduction to Telephone Skills - Spanish V
64130 Inn Sights - Communication: Are You Listening? V
CW001 Guest Service - Out of This World C

back to top...




Housekeeping
338ST Managing Housekeeping Operations B
514C World Trainer: Houseperson V
514D World Trainer: Laundry V
516VH Housekeeping: The Deep Cleaning Process V
537A1VT Housekeeping: Quality Guestroom Cleaning V
537B Housekeeping: Safety & SecuritY V
537C Housekeeping: Laundry Operations V
Mold & Mildew in Hotel & Motel Guest Rooms B

back to top...




Human Resources
Recruitment Toolkit B/C
Analysis of Hotel/Motel Usage By & Needs of Traveler
With Disabilitites (2 copies)		 B
0798-1HR Planning Accessible Meetings: A Guide to ADA Comp. B
355SC Training for the Hospitality Industry B
507 How to Train with Video V
526AVHT Recruiting & Interviewing V
527AVHT Retention & Motivation V
546 V From Tension to Teamwork V
554A2VH Train the Trainer: Preparing for Training V
554B2 Train the Trainer: Leading Group Training V
554C2 Train the Trainer: Conducting One-On-One Training V
556E E.I. Videos' Firing the Right Way With Guide V
559A ADA: The Hiring Process V
589 Diversity: The Face of Hospitality V
64107 Inn Sights - Hospitality: A World of Opportunities V
CW004 Retention & Motivation C
CW005 Recruiting & Interviewing C

back to top...




Maintenance & Engineering
0698-1ME Hospitable Design for Healthcare & Senior Communities B
0698-2ME Design for Hospitality: Planning for Accessible Hotels
and Motels		 B
0698-3ME Quality Inspection Processes: A Descriptive Analysis
and Assessment of Hotel Corporation Practices		 B
0998-4ME Preventing Moisture and Mildew Problems in Hospitality Industry Buildings: Problem Avoidance Guidelines B
280ST Hospitality Facilities Management & Design B
519 Curb Appeal: Creating Great First Impressions V
535 Quality Guestroom Maintenance V
877 Greening Your Property B
88101 Shaping Change & Changing Minds: Environmental
Management for the Lodging Industry		 V
88102 Environmental Action Pack for Hotels B
905 Water Analysis Techniques Equal Results V

back to top...




Safety & Security
0698-3ME Quality Inspection Processes B
0798-2SS Emergency Action for the Family V
0898-3SS Technology Compliance Guide for the Year 2000 B
0998-4SS A Model to Develop an Emergency Management Visitor Assurance Program B
387C Security & Loss Prevention Management B
523 Lodging Safety Works: Risk Awareness, Fire Prevention, Chemical Care, Bloodborne Pathogens,
Moving & Lifting		 V
550E 10 Minute Trainer: Safety V
582V Workplace Violence V
583B Security: Key Control & Guest Privacy Today V
585 Planning For Emergencies V/G
588BHV E.I.'s Safety & Security: Everyone's Job (with guide) V
88103 A Guide to Occupational Safety and Health Standards
Compliance for the Lodging Industry		 B

back to top...




Sales & Marketing
347T Sorry! No Vacancy B
531A&B Yield Management V/B
574A Sales Tips for Small & Economy Properties V
64131 Inn Sights - Howard's Hints: Building Momentum V
64152 Inn Sights - Howard's Hints: Prospecting V
AH&MA Sales Clinic 2000 Parts I & II V
E.I.'s Hospitality Sales: Preparing for the Sale V
E.I.'s Hospitality Sales: Closing the Sale V
E.I.'s Hospitality for Sale B
Staying Motivated on the Titanic V
Internet Marketing for Your Tourism Business (2 copies) B
Internet Marketing Strategy Study for the Lodging Industry B

back to top...




Seminars
3361.1 ADA: The Hiring Process  
569K Controlling Alcohol Risks Effectively  
908VH Hospitality Communication: Interacting with Confidence  
910VH Front Office: Guest Service Professionalism  
912 G.R.E.A.T. - Guest Room Exception Attendant Training  

back to top...




Sales
3361.1 ADA: The Hiring Process  
569K Controlling Alcohol Risks Effectively  
908VH Hospitality Communication: Interacting with Confidence  
910VH Front Office: Guest Service Professionalism  
912 G.R.E.A.T. - Guest Room Exception Attendant Training  

back to top...