Stars of the Industry


NYSH&TA celebrated its 21st annual Stars of the Industry program on the evening of March 3. The program recognizes the exemplary professionalism and the exceptional service of individuals in the hospitality and tourism industry. "Every year, the state’s hospitality industry nominates its most outstanding employees," said NYSH&TA President, Jan Marie Chesterton. "All the winners of this year’s awards are STARS in every sense of the word and shining examples of what New York State hospitality is all about.”

Check out some actions shots and the winners accepting their awards during the Gala evening. Below the photos is the list of this year's winners!

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2014 Categories and Winners

Select "View Video" to see and hear about these exceptional individuals and properties.


Outstanding Roomkeeper of the Year - Recognizes exceptional service in the housekeeping department.

Veronica Senghore, DoubleTree Suites by Hilton Times Square, New York City (+151 rooms) - View Video


Outstanding Manager of the Year - Recognizes exceptional performance by a supervisory employee
(e.g., food & beverage managers, front desk managers, etc.) to their subordinates, to guests and to the
community.

Shelly Marshall, Holiday Inn Express Horseheads, Horseheads (-150 rooms) - View Video

Julie Nyegaard, The Sherry-Netherland, New York City (+ 151 rooms) - View Video


Outstanding Bellperson/Houseperson of the Year - Recognizes exemplary professionalism and
exceptional service by a bellperson/houseperson.

Claude Long, Hilton Albany, Albany - View Video


Outstanding Lodging Employee of the Year - Recognizes a non-management employee
(e.g.,concierges, house keepers, etc.) who provides outstanding service to the property,
guests and community.

Mark Catron, Holiday Inn Elmira Riverview, Elmira (-150 rooms) - View Video

Frank Acito, Rochester Radisson Riverside Hotel, Rochester (+ 151 rooms) - View Video


Tourism Executive of the Year - Recognizes a management/executive who has demonstrated
outstanding contributions of leadership and service to his/her community. The nominees are judged
on performance that goes above and beyond normal job responsibilities and outstanding services to
the industry. Included in this category are: lodging properties, museums, parks and attractions,
ski areas, convention and visitors bureaus, convention centers, historical sites, chambers of
commerce, colleges and universities, tourism agencies and Allieds.

Carol Eaton, Syracuse Convention & Visitors Bureau, Syracuse - View Video


Outstanding General Manager of the Year - Honors a hotelier who has demonstrated superior
professionalism and taken a leadership role in the industry by actively participating in association,
community, or industry programs.

Eric Ridley, Hilton Garden Inn, Auburn (-150 rooms) - View Video

Richard Friedman, DoubleTree by Hilton, Tarrytown (+151 rooms) - View Video


Community Service - Awarded for programs that demonstrate that the individual property is responsive
to the local community. Examples include: campaigns to benefit local or national service organizations or
charities, service to any part of the community through a special project and joint undertakings with
ommunity groups for the benefit of the area.

Holiday Inn Express Horseheads, Albany


Good Earthkeeping - Recognizes lodging properties that have developed a culture toward integrating superior
environmental management practices that improve everyday operations and the bottom line, while maintaining
quality service and meeting guest expectations in two or more of the following areas: energy conservation, solid
waste reduction, emissions, water conservation, purchasing, and business issues.

The Statler Hotel at Cornell University, Ithaca


Bed & Breakfast of Distinction - This award recognizes the B&B property that demonstrates architectural excellence and distinction; reflects significance of historical preservation; serves as ambassador for the B&B segment of the lodging industry; and/or plays an integral role in promoting the local tourism economy.

Bavarian Manor, Purling